Privacy Policy

Last updated: 25th May 2018

We take the privacy of all visitors to www.navadastudios.com very seriously, so we have created policy to help you understand our position regarding certain privacy matters and the use of cookies on this site. Navada Studios complies with the Data Protection Act 1998 and related data protection legislation, including the EU GDPR (General Data Protection Regulation).

This policy covers data that is shared by a visitor with us, whether directly via www.navadastudios.com or via email. This policy will be occasionally updated without notice, so please re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this website or via email.

1.         Information we collect

No personal data is collected without your consent, however in operating our website we may collect and process the following information about you:

1.1       Details of your visits to our website and the resources that you access including, but not limited to, IP address, traffic data, weblog statistics and other communication data.

1.2       Information that you provide voluntarily by filling in forms on our website, such as when you register to receive information such as a newsletter or contact us via the contact us page.

1.3       Information provided to us when you communicate with us for any reason.

2.         Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this website.

We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computers hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our website.

Any advertising featured on this website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

For more information on cookies you can read the guidance at All About Cookies.

3.         Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1       To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

3.2       To meet our contractual commitments to you.

3.3       To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

3.4       If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

3.5       If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

4.         Storing your personal data

4.1       We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2       Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the  transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential. You must contact us to alert us in the event your password is compromised.

5.         Disclosing your information

5.1       Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2       We may also disclose your personal information to third parties:

5.2.1    Where we sell any or all of our business and/or our assets to a third party.

5.2.2    Where we are legally required to disclose your information.

5.2.3    To assist fraud protection and minimise credit risk.

6.         Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7.         Access to information

We will provide you without charge with a copy of the personal data which we keep about you upon provision of proof of identity. You can ask us whether we are keeping personal data about you and you may request any such information by using one of the following methods:

7.1    Contacting us via email: hello@navadastudios.com

7.2   Contacting us via post: Navada Studios, 4 Ouseburn Gateway, 163 City Road, Newcastle upon Tyne NE1 2BE.

8.         Contact information

As you liaise with Navada Studios, contact information will be passed to the organisation.  This information may include, but is not limited to:

8.1    Name

8.2    Job title

8.3    Profession

8.4    Organisation

8.5    Contact information such as email address(es), telephone number(s) and postal address(es)

9.         Your rights

You have several rights in relation to your personal data. You have a right to:

9.1    Access a copy of your personal data held by us;

9.2    Request rectification of your personal data if it is inaccurate or incomplete;

9.3    Request erasure of your personal data in certain circumstances;

9.4    Restrict our use of your personal data in certain circumstances;

9.5    Move (or port) personal data which you have given us to process on the basis of your consent or for automated processing;

9.6    Object to the processing of your data where our legal basis for processing your data is our legitimate interests; and

9.7    Not to be subject to a decision based on automated processing, including profiling which has legal or similar significant affects.

We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after of receipt of your request. We may request proof of identification to verify your request. 

10.         How do I amend my details?

Please contact us via email: hello@navadastudios.com

11.         Children’s privacy

We do not knowingly collect personal data from children.

12.         Complaints to the Information Commissioner

If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via web at www.ico.org.uk or via telephone at 0303 123 1113.

13.         Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at hello@navadastudios.com.

If you would prefer to write to us then our contact address is 4 Ouseburn Gateway, 163 City Road, Newcastle upon Tyne NE1 2BE.

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